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Uno de los conceptos más actuales y que están marcando tendencia en la prestación de Servicios a Usuarios y Clientes es el «SPOC» (del inglés Single Point of Contact). Pero ¿qué significa esto más allá de las siglas? En el siguiente artículo trataremos el concepto así como sus principales beneficios y ámbitos de aplicación.
A Single Point of Contact (SPOC) is a business strategy that streamlines communication by providing customers, employees, or partners with one individual or department as their main source of contact.
18 de jun. de 2020 · Why is having a single point of contact (SPOC) so important for Enterprise Service Management? In his first guest blog, industry expert Doug Tedder explains the transformative effect that a SPOC can have on your organization and lays out 7 steps for implementing your very own SPOC.
31 de mar. de 2021 · A point of contact is a person your clients can approach to leave messages or request clarification on any issue. Your clients should not be stuck reaching out to a different person...
28 de ago. de 2020 · A point of contact (POC), or a single point of contact, is an individual or a department that handles communication with customers. They serve as coordinators of information in terms of an activity or a project and act as an organization’s representatives.
El término Single Point of Contact (Punto Único de Contacto) o SPOC se utiliza a nivel técnico para referirse al punto central de contacto para mantener la comunicación con clientes y usuarios.
4 de nov. de 2019 · You create a single point of contact, acting as a customer advocate. The client feels secure, knowing that their problem is being resolved quickly. If the client needs further assistance, they reach out to the contact who can give them a status update.
